(630) 852-1123

FAQs

44+ Years Cleaning Greater Chicagoland!

Home » FAQs

Frequently Asked Questions

1) Are you insured?

Yes, we are fully insured for your peace of mind. Our insurance coverage protects both our employees and your property in the unlikely event of any accidents or damages during the cleaning process.

2) Must I be at home at the time of the cleaning?

No, it is not necessary for you to be present during the cleaning. Many of our clients provide us with a key or access code, and our trustworthy team will take care of the cleaning while you’re away.

3) How is my key protected?

We take the security of your key very seriously. Each key is assigned a unique code that is securely stored and only accessible to authorized personnel. Your key is never labeled with your name or address for added security.

4) How many people will clean my home?

The number of cleaners assigned to your home will depend on the size of the property and the scope of the cleaning required. We typically send a team of two or more experienced cleaners to ensure efficiency and thoroughness.

5) Do I provide the cleaning products?

We provide all the necessary cleaning products and equipment needed to clean your home thoroughly. Our products are eco-friendly and safe for use around pets and children.

6) Will I always have the same personnel?

We strive to provide consistency in our service by assigning the same team of cleaners to your home whenever possible. However, there may be instances when scheduling conflicts or illness necessitate a change in personnel. Rest assured, all our cleaners are highly trained professionals who uphold our strict standards of quality.

7) Are your teams trained and supervised?

Yes, all our cleaning teams undergo comprehensive training to ensure they are equipped with the skills and knowledge needed to deliver exceptional results. Additionally, our teams are regularly supervised to maintain the highest standards of quality and professionalism.

8) How do I pay for my service?

We offer convenient payment options to suit your preferences. You can pay for your service securely online through our website or mobile app, or you can choose to pay in person by cash or check.

9) How is my cost for service determined?

The cost of your cleaning service is determined based on several factors, including the size of your home, the frequency of cleaning, and any additional services requested. We offer competitive pricing and transparent quotes, so you know exactly what to expect before we begin.

10) Do you guarantee your services?

Yes, we stand behind the quality of our work. If you are not satisfied with any aspect of the cleaning service, simply let us know within 24 hours, and we will rectify the issue at no additional cost.

11) Do you offer Gift Certificates?

Yes, we offer Gift Certificates for our cleaning services, making them the perfect gift for friends, family, or colleagues who could use a helping hand around the house. Contact us to purchase a Gift Certificate today.

12) What if my cleaning falls on a holiday?

If your scheduled cleaning falls on a holiday, we will contact you in advance to reschedule for a more convenient time. Your satisfaction is our top priority, and we will do our best to accommodate your needs and preferences.

Other Services
5-Star Rated ★★★★★
Call Now (630) 852-1123
SCHEDULE NOW!
Serving Chicagoland
Call Now (630) 852-1123
Schedule Now!

For Your Cleaning Service!

Call Now (630) 852-1123
SCHEDULE NOW!